Policies
Welcome to Urban Home.
Please take the time to review these Terms and Conditions. Your purchase of furniture and accessories from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.
Terms and Conditions are subject to Change
Urban Home reserves the right to update or change these terms and conditions at anytime. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.
URBAN HOME accepts Mastercard, Visa, Discover and debit cards only for online and phone orders.
We DO NOT accept checks.
We DO NOT accept American Express.
Warehouse Pickup
If you have a vehicle that can accommodate your furniture purchase, you may pick up your items at our warehouse in Oxnard Monday through Friday 10am-6pm or Saturday & Sundays from 10am -5pm. Some items may be picked up at a store location, please call to verify this when placing your order.
Return Policy
FURNITURE, LAMPS AND ACCESSORIES MAY BE RETURNED WITHIN 10 DAYS OF PURCHASE DATE FROM URBAN HOME. ITEMS MUST BE IN ORIGINAL PACKAGING WITH A COPY OF ORIGINAL RECEIPT.
*A 20% RESTOCKING FEE WILL APPLY TO ALL RETURNED FURNITURE
Pillows, Linens, Rugs and Candles are FINAL SALE.
Gift Certificates and Special Orders are non-exchangeable and non-refundable.
Floor Samples are final sale items.
Items may NOT be dropped off at a store location. Any items that you wish to return must be delivered to: 3301 Sturgis Rd, Oxnard, CA 93030. Please call 805.604.0908 if you have any questions.
Please allow 4-6 weeks for your credit to show on your visa, mastercard or discover card after your return has processed.
If you have a vehicle that can accommodate your furniture purchase, you may pick up your items at our warehouse in Oxnard Monday through Friday 10am-6pm or Saturday & Sunday from 10am – 5pm.
Shipping and Processing Fees
Our shipping and processing charges are intended to compensate Urban Home for the cost of processing your order, separating your products, handling and packing the products you purchase and delivering them to you. If for any reason you are not satisfied with your purchase, you may send it back at your own expense.
Use of our Web Site
Thank you for visiting our website – we are adding new items weekly and appreciate your patience while we are in the building phase.
We want to ensure that your order is properly taken and that the delivery is handled promptly, therefore we are only taking orders over the phone at this time.
We are happy to take your order over the phone between 10:00am – 7:00pm PST.
You may also leave a message 24/7 and we will return your call as soon as possible .
Phone: 805.604.0908
Fax: 805.604.0610
Please call us if you have any questions about our website or to check on the status of your order.
Out of Stock Items
Some items are occasionally on back order due to popular demand or quick sell out.
Product Information
The prices displayed on our Web Site are quoted in U.S. Dollars and are valid and effective only in the U.S.
Inaccuracy Disclaimer
From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Urban Home reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Customer Satisfaction
At URBAN HOME, we stand behind our products and will do everything possible to ensure your satisfaction with your purchase. Our goal is to work together with our customers to make every purchase a positive customer experience. We also ask that you treat your new items with care to ensure long life.
All rights reserved.
Last Updated: May 2013
